1. Brand & Products
A: USHOWER is a home improvement brand focused on modern and functional bathroom solutions. From wall mirrors to towel bars, we design products that bring comfort and style to your everyday life.
A: All our products are developed in-house and manufactured in our certified factory with strict quality control.
A: Yes, our mirrors are made with anti-fog technology, waterproof backing, and durable safety glass, ideal for humid bathroom environments.
2. Purchasing & Payment
A: We accept Visa, MasterCard, American Express, PayPal, Apple Pay, and other secure payment methods.
A: Yes. Our website uses SSL encryption and is PCI-compliant to ensure your data is always protected.
A: Of course! You can apply valid promo codes during checkout. Only one code can be used per order.
3. Shipping & Delivery
A: Currently, we ship to the U.S. mainland (excluding Alaska, Hawaii, and U.S. territories).
A: Standard shipping takes 3–7 business days. Expedited options may be available at checkout.
A: You will receive a tracking number via email once your order has shipped. You can also log into your account to check status.
A: Yes.
4. After-Sales Service & Support
A: Please contact us within 7 days of delivery with photos of the damage. We’ll offer a replacement or refund as soon as possible.
A: Yes, each product comes with detailed instructions. You can also reach out to our team for assistance or check our video guides.
A: Email us at service@ushower.com or use our Contact Us form. We usually reply within 24 hours.
5. Returns & Exchanges
A: We offer a 30-day return window on unused, undamaged items in original packaging.
A: Contact us with your order number and reason for return. We’ll provide instructions and return shipping info.
A: Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.
6. Other FAQs
A: Yes! Contact us at service@ushower.com for wholesale or partnership inquiries.
A: At this time, we don’t support custom orders. However, we’re working on future personalization options.
A: Yes, most of our products come with a 2-year warranty. Please refer to individual product pages for details.
Our customer support is available Monday to Friday: 8am-8:30pm.
Average answer time: 24h