Refund policy

At USHOWER, we are committed to delivering high-quality bathroom products and ensuring a satisfying experience for every customer. Whether you're shopping for a new mirror or towel warmer, we back our products with reliable warranty coverage and responsive customer service.

Warranty Coverage

We provide a 5-year limited warranty on all of our products.

What's Not Covered

  • Normal wear and tear
  • Damage from improper installation, misuse, accidents, or alterations
  • Failure due to not following installation or usage instructions
  • Accessories or parts not sold by USHOWER

Damaged, Defective, or Missing Items

Please inspect your order upon delivery. If you notice any issues—damage, missing parts, or defects—contact us within 5 years of receiving your item.

Email us at service@ushower.com and include the following:

1. Your order number

2. A description of the issue

3. Photo or video showing the problem

We will respond promptly and either:

  • Send a free replacement part or product
  • Offer a partial or full refund if replacement is not feasible

Do not dispose of any item without our confirmation.

Damaged Items in Transit

If your product was damaged during shipping, notify us any time. Send an email with your order number and photos/videos of the damage.

Once confirmed, we'll offer a free replacement or refund to your original payment method.

Return of Unwanted Items

Changed your mind? No problem.

  • Submit a return request within 30 days of receiving your item
  • Item must be unused, uninstalled, in original packaging and in resalable condition
  • Email us at service@ushower.com with your order number and reason for return
  • We may request photos or videos for our records
  • We cover the delivery fee for your return

Refunds

  • Once we receive and inspect the return, we’ll notify you of approval
  • Refunds are processed within 10 business days to the original payment method
  • Please allow additional time for your bank or credit card provider to post the refund

If you haven't received your refund after 15 business days, please contact us.

Return Address

We'll provide the return address and label after approving your return request.

Do not return items without prior authorization.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Need Help?

We're here to help. For any warranty claims, returns, or product-related questions, email us at: service@ushower.com

Our support team will respond as quickly as possible to assist you.